Everything you need to know about shipping, returns, and how we protect your privacy — written plainly and honestly.
We ship two different ways, so we have two sets of shipping & return terms. Find your item type below.
Free shipping · ships via USPS in 3–5 days · 5-day return window for a full refund.
View shipping & returns3–7 days to produce · 5–13 days total delivery · replacement or refund only for damaged, defective, or wrong items.
View shipping & returnsWe offer free standard shipping on all orders — no minimum purchase required and no coupon needed.
All orders ship via USPS. Once processed and shipped, most deliveries arrive within 3 to 5 business days. Delivery times may vary during peak seasons or holidays.
When your order ships, you'll receive a USPS tracking number. Please allow up to 24 hours for tracking to become active after your shipping confirmation email.
Please allow up to 2 business days for us to process your order before shipment. Orders placed on weekends or holidays begin processing on the next business day.
At this time, we ship to addresses within the United States. We are not currently able to fulfill international orders. We apologize for any inconvenience.
If you have any questions about your shipment or need assistance, please don't hesitate to reach out through our website. We're happy to help!
100% refund guarantee. We stand behind every order. If you're not completely satisfied, return your item within 5 days of receiving your order for a full refund to your original payment method.
Refunds are issued to your original payment method and may take additional time to appear depending on your financial institution.
Click here to request a Return Merchandise Authorization (RMA) number before sending anything back.
Provide your full billing name & address and your PayPal or Stripe Order ID from your email receipt.
Securely pack your item in original condition with your RMA number included. Ship at your own expense — use a trackable method.
Once shipped, share your tracking number with us so we can confirm delivery and protect you against any shipping issues.
Important: Returns received without a valid RMA number, or that show damage or blemishes upon inspection, may not qualify for a refund. Please contact us before shipping anything back.
Visit our contact page to reach our team. We're happy to help with RMA requests, order questions, or anything else.
We produce on demand, with facilities worldwide! Every clothing and novelty item at My Empty Cross is made just for you when you place your order.
Orders usually take 3–7 business days to fulfill, after which they're shipped out. Total delivery time depends on your location, but you can generally expect 5–13 business days from order to delivery within the US & Canada.
You'll receive a tracking link via email as soon as your order ships out. If you have any questions about your tracking or shipment, reach out to us — CLICK HERE to contact us.
If your package is returned to us because of an incomplete, incorrect, or undeliverable address, we'll reach out to confirm your correct address before reshipping. Please double-check your shipping address carefully at checkout — we want your order to reach you the first time!
Tip: Make sure your city and ZIP/postal code match. If you're unsure, verify your address using your local postal service's lookup tool before completing your order.
Before getting in touch with us, please help us out by doing the following:
Double-check the tracking link we emailed you for the latest status.
Make sure the shipping address you provided at checkout is correct and complete.
Carrier delays can occasionally push delivery past the original estimate.
Still missing after that? CLICK HERE to contact us with your order number and we'll look into it right away.
Our team is happy to help. CLICK HERE to contact us and we'll get back to you as soon as we can.
We'll make it right. Refunds and replacements are offered if you received the wrong item, your item arrived damaged or defective, or your item has a manufacturing/print quality issue.
Because every clothing and novelty item is made to order specifically for you, we don't offer returns or exchanges for reasons like ordering the wrong size, changing your mind, or simply not loving the item.
If any of these apply, contact us within 7 days of delivery and we'll make it right.
Please note: we do not cover return shipping costs on clothing and novelty items.
We're so sorry if your order arrived damaged, defective, or isn't what you ordered! CLICK HERE to contact us within 5 days of receiving your order with:
A description of what went wrong with your order.
Clear photos of the damaged or incorrect product.
So we can locate and review your order quickly.
We'll review your report and get back to you with a resolution — typically a free replacement or a refund.
Our team is happy to help. CLICK HERE to contact us and we'll get back to you as soon as we can.
Your information is safe with us. We will never sell, rent, or share your personal information with third parties for their own use — full stop.
When you place an order, we collect the information necessary to fulfill it — such as your name, shipping address, and contact details. This information is provided through our checkout process and is used solely to serve you.
From time to time, we may use your contact information to reach out regarding your order, updates to our policies, or other matters directly related to your relationship with My Empty Cross. We keep it relevant and respectful.
All payments are processed securely through PayPal and Stripe. We never store your credit card, debit card, or payment credentials on our servers.
If you have any questions or concerns about how your information is handled, please reach out to us through our website. We're committed to being transparent and responsive.